As a resilience practitioner the past 18 months has been extremely challenging and demanding, for several reasons. I would like to take the opportunity to share some of the lessons learnt and at the same time invite other resilience practitioners and professionals to share their stories and experiences.
Looking back the following will resonate with me for time to come:
Lesson one: Business as usual circumstances have been disrupted significantly and the way we operate has changed forever. The way in which we work, interact and socialise have taken on a new shape and format. As time goes, we need to shape the new norm, in the way we approach workspaces, identify key human resource competencies and utilise technology as a vital business enabler.
Lesson two: Communication strategies have been put the test. Working from home has put staff in extraordinary circumstance and placed business operations and performance under severe pressure. Isolation from family and friends has, undoubtedly impacted personal wellbeing and morale. As we move forward, communication platforms and techniques should be reconsidered and changed to find a balance between information overload and communication-for-purpose.
Lesson three: To some extend we have developed pandemic tunnel vision, which has left us exposed and vulnerability to other disruptions which have recently caused business disturbances i.e. cybercrime, service delivery protest, community violence and political unrest. As we are faced with the results of these disturbances the approach to threat and vulnerability assessments and scanning should come under scrutiny by resilience and risk management practitioners.
#Survival my view – Share your thoughts/ comments.
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